A: Short version: Balls have a north and a south, therefore rings can be counter-clockwise or clockwise, thus hex sheets have polarity as well, lemma stacks of odd numbered sheets can always be flipped upside down to change polarity. Often easier to start over then attempt to fix. The behavior of magnets are consistent, and will become predictable with practice.
A: We don't use google checkout shipping notifications, as we promise to ship within 24 business hours anyways. Business days are Monday to Friday, though sometimes we ship Saturdays too. Standard shipping is First Class through the Postal Service. 5-7 days within the US, up to three weeks internationally. No tracking except with Express. They might come faster if you wait by the mailbox all day, and stare at it really hard.
A: According to the Consumer Product Safety Commission, 14 years old in the US for a strong magnetic toy. Unless it's not a toy, then no age limit. Unless it's a "Science Kit," then the age regulation is 8+. Zen Magnets are classified as a science kit, so the minimum age as recommended by the US Government is 8. Due to legal outcomes, our recommendation is 14.
A: Yes, we certainly are. Still proudly fighting the CPSC, and we shall continue to our last drop of Cashflow blood. Go to savemagnets.com
to learn more about the CPSC's attempted magnet prohibition.
Yes, Zen Magnets can now be purchased with Bitcoin, a decentralized digital currency. The value of Bitcoin doesn't come from government trust (like dollars) or chemical properties (like gold), but instead from mathematical properties of cryptography. International orders purchased with bitcoin will be billed for the difference in shipping after purchase. If you would like to upgrade your shipping method, please contact us directly, and we'll manually send you an invoice. Litecoins are also accepted manually, just ask.
A: Roll individual magnets around some scotch tape to clean them, don't play with the magnets until all the dirt is off the poles. Silly putty, sticky tack or cleaning putty also work well. If they are just oily or dusty, a cotton cloth or softer will do the trick.
A: Probably. Find your country in the shopping cart, and it will give you a shipping price. Except Brazil. Too many packages get lost to Brazil.
A: The magnetic strength can be weakened by excessive shock or heat. So don't bake them or shoot them out of a BB gun. The demagnetization due to time alone is about 5% in a human lifetime. They cannot be re-magnetized.
A: Nobody actually asks this question but you should know that: We will never share/spread/sell your address/email/name.
A: 30 days in resell-able condition. Refund or exchange. Buyer covers return shipping.
For holiday delivery, please order before the follow dates:
Domestic US Mail
First Class (Standard) - Dec 19
Priority - Dec 20
Express - Dec 22
First Class (Standard) - Dec 7
Priority - Dec 9
Express - Dec 14
Asia, EU, Mid-East
First Class (Standard) Dec 7
Priority - Dec 7
Express - Dec 14
Africa, South America
First Class (Standard)- Dec 1
Priority - Dec 1
Express - Dec 9