We are a small company based in the beautiful city of Boulder, Colorado where the sky is always a bit bluer than in pictures you see.
We’re more than just another economic establishment poking for capital. We exist to celebrate the arousing poetry of design, commemorate the natural rhythm of geometric shapes, and rouse the dreams of inspired imaginations. Because there are few ventures more worthwhile than stretching the inventive mind, and catalyzing the ingenious intellectual. In addition to our magnet engagement, we hope our social conscience will speak for itself.
Google, Ideo, Chipotle, Tesla. Respectable companies share many attributes that we like to see in people; honest, creative, dependable and fun.
You can call us Zen Magnets.com. We peddle fun and clarity in the form of strong and shiny rare-earth magnet balls. We gratefully stand atop the shoulders of scientific development.
“We are perishing for want of wonder, not want of wonders”
Q: Have they shipped? Where are they? Are they here yet? Is there tracking? Have they shipped?
A: We ship within 24 business hours of your purchase. Business days are Monday to Friday, though sometimes we ship Saturdays too. Standard shipping is First Class through the Postal Service. 5-7 days within the US, up to three weeks internationally. They might come faster if you wait by the mailbox all day, and stare at it really hard.
Q: It looks so easy online, but I can not get them to do what I have seen. Have any tips?
A: Short version: Balls have a north and a south, therefore rings can be counter-clockwise or clockwise, thus hex sheets have polarity as well, lemma stacks of odd numbered sheets can always be flipped upside down to change polarity. Often easier to start over then attempt to fix. The behavior of magnets are consistent, and will become predictable with practice.
Q: How old do you have to be to play with these?
A: According to the Consumer Product Safety Commission, 14 years old in the US for a strong magnetic toy. Unless it’s not a toy, then no age limit. Unless it’s a “Science Kit,” then the age regulation is 8+. Zen Magnets are classified as a science kit, so the minimum age as recommended by the US Government is 8. Due to legal outcomes, our recommendation is 14.
Q: Payment by Bitcoin?
A: Yes, Zen Magnets can now be purchased with the Bitcoin Cash (BCH) variant of Bitcoin. We also accept Bitcoin Core (BTC) but recommend Bitcoin Cash. The value of such crypto currencies don’t come from government trust (like dollars) or chemical properties (like gold), but instead from mathematical properties of cryptography. Any refunds will be paid back at the live exchange rates if Bitpay is used.
Q: How can they be cleaned. I dropped them in the dirt.
A: Roll individual magnets around some scotch tape to clean them, don’t play with the magnets until all the dirt is off the poles. Silly putty, sticky tack or cleaning putty also work well. If they are just oily or dusty, a cotton cloth or softer will do the trick.
Q: Do you ship to XYZ country? How much does it cost.
A: Probably. Find your country in the shopping cart, and it will give you a shipping price. Except Brazil. Too many packages get lost to Brazil.
Q: What if the magnets weaken? Can they be re-magnetized?
A: The magnetic strength can be weakened by excessive shock or heat. So don’t bake them or shoot them out of a BB gun. The demagnetization due to time alone is about 5% in a human lifetime. They cannot be re-magnetized.
A: Nobody actually asks this question but you should know that: We will never share/spread/sell your address/email/name.
Q: Refund policy?
A: 30 days in resell-able condition. Refund or exchange. Buyer covers return shipping.
Q: What are holiday shipping deadlines?
Check our Holiday Shipping Guidelines here. All orders are fulfilled by the Neoballs Marketplace.
For Customer Service, email email@example.com
Press/Wholesale Phone: (303) 351-1ZEN [303-351-1936]
Mail: Zen Magnets LLC
PO Box 1744
Boulder, CO 80306
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